Customer Week: Bi-Courtney reassures air travellers memorable flight experience at MMA2

Bi-Courtney Aviation Services Limited (BASL) has reassured air travellers a positive and memorable flight experience at the Murtala Muhammed Airport Terminal 2 (MMA2), Ikeja, Lagos.

The Acting Chief Operating Officer, BASL, Remi Jibodu, gave the assurance at the 2024 Customer Service Week celebrated by BASL, the operator of MMA2, last week.

During the celebration, BASL highlighted the achievements and hard work of its customer service representatives and appreciated a pivotal role play by airlines in delivering its promise of a memorable flight experience. A certificate of recognition was presented to the most outstanding customer friendly staff of all airlines that operate at the MMA2.

Remi Jibodu said Bi-Courtney is dedicated to creating this experience. According to her, “At MMA2, we believe that every interaction is an opportunity to exceed expectation. Our dedicated team of customer service professionals is at the heart of our terminal. Their passion and commitment to excellence drive us to deliver unforgettable experiences. Bi-Courtney Aviation Services Limited is founded on the principles of integrity, innovation, and exceptional customer service. We are dedicated to creating a positive and memorable experience for every terminal user.”

According to the Head, Corporate Communications, Ajoke Yinka-Olawuyi, “Bi-Courtney Aviation Services Limited is committed to delivering outstanding customer service and building lasting relationships with our clients. We believe that our success is directly tied to the dedication and professionalism of our customer service team.”