NAMA attains ISO certification to further enhance customers’ satisfaction

The Management Director of Nigerian Airspace Management Agency (NAMA), Engineer Ahmed Umar Farouk says the ISO 9001:2015 certification category attained by NAMA would further enhance aviation customer satisfaction.

Engineer Ahmed Umar Farouk maintained that with the certification, NAMA products and services would be timely, reliable and have less error rate.

The International Organization for Standardization (ISO) recently approved the elevation of NAMA to the certification category after undergoing a strenuous certification audit by representatives of ISO and coming out successful based on the listed clauses.

The certification audit took representatives of ISO to the five international airports (Lagos, Abuja, Kano, Port Harcourt and Enugu), Aeronautical Information Services (AIS) as well as Charts and Aeronautical Publications. Also audited were personnel competencies, required working tools, office environment and documentations. 

The Managing Director stated this while receiving the certificate at the NAMA headquarters annex in Lagos.

Represented by the Director of Air Traffic Services, Mr John Tayo, Farouk said “as a mandatory requirement of the International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARPS), the attainment of the ISO certification is yet another landmark achievement by NAMA in its quest to continue to raise the bar in air navigation service provision.

“For us in NAMA, this certification is a renewed assurance to airlines and other stakeholders that we are poised for excellence as we work assiduously towards enhancing the safety and reliability of the Nigerian airspace.”