NIMASA is committed to serving customers excellently – Mobereola
The Director General of Nigerian Maritime Administration and Safety Agency (NIMASA), Dr. Dayo Mobereola, has reaffirmed that NIMASA is committed to transforming customer challenges into opportunities and consistently delivering exceptional service to grow the Nigerian Maritime sector.
In his remarks at the 2025 Customer Service Week celebration, Dr. Dayo Mobereola, noted that effective service delivery remains central to the Agency’s mandate, stressing that excellence must begin internally before extending to external stakeholders.
The global theme of the 2025 Customer Service Week is “Mission: Possible.”
“Providing service is paramount, both internally and externally. We must remain prepared, committed, and available to solve problems together as a team. Excellence in service delivery defines who we are and what we represent,” Mobereola stated.
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He further highlighted teamwork, accountability, and continuous improvement as essential drivers of institutional growth and public confidence.
The Head of SERVICOM Unit, Hajiya Rakiyyah Lammai, appreciated the Director General for his continued support in strengthening customer service structures within NIMASA. She noted that this year’s theme aptly reflects the dedication and resilience of the Agency’s staff in upholding service quality.
The 2025 Customer Service Week was commemorated across NIMASA offices nationwide with recognition programmes, engagement activities, and customer feedback sessions aimed at promoting a culture of responsiveness and efficiency.
The agency’s Executive Directors and management staff collectively reaffirmed their commitment to upholding service excellence.
