EFL Terminals fetes customs agents, transporters to celebrate Customer Week

R-L: Obinna lhebom, General Manager, Customer Service & Service Delivery, EFL, in a handshake with Mr Sunday of Destiny Cargo, one of EFL’s outstanding customers.

EFL Limited took time off on Friday, October 11, 2024 to host their expanding clientele, journalists and strategic partners in commemoration of international Customer Week at their lbeshe, lkorodu, Lagos Terminal.

The expansive terminal, arguably the largest container off-dock in the Lagos Port District, was decorated in colours as guests were sumptuously feted and conducted courteously around the super furnished 20000 TEU facility.

Obinna lhebom, General Manager, Customer Service & Service Delivery, told guests that the invaluable contributions of their customers, including customs agents, transporters, NPA, Customs, NDLEA and other security personnel was the reason they considered celebrating Customer Week expedient.

“Customers are the key to any business and we have done a lot to appreciate them in different ways including feedback and interviews, as well as surveys…lt also helps us to innovate in terms of technology to make things better and ensure we have customer satisfaction,” he noted.

Highlights of the events included Health checks for blood pressure and sugar levels of customs agents, transporters and staff.Waivers were also given to importers and agents alike.

EFL was known until recently as ESSLIBRA Limited.