Royal Air Maroc pays fee for consumer-related infractions – NCAA

The Nigeria Civil Aviation Authority (NCAA) has disclosed that Royal Air Maroc (RAM) had paid the sanction fee it imposed it on for consumer protection-related infractions earlier this year.

NCAA made this known in a statement on its social media platforms.

The statement said “of the foreign airlines, RAM was hit with the heaviest sanction fees due to the incessant short-landed baggage issues, and their then lack of responsiveness to complaints.

$While there is a remarkable improvement in their responses to passenger complaints, one notices that baggage issues continue to persist.

“We have held a virtual meeting with the airline to try and understand their challenges. Despite this, the NCAA is thinking of heavier sanctions against RAM if this anomaly does not improve immediately.

“Business dictates a change of strategy if the current policies are not working. To this end, the airline is advised to seek other ways to resolve baggage issues if their present ways are not helping their passengers. The goal is to sanitize our industry and give passengers a seamless travel experience.”

The NCAA, however, promised to continue to protect the rights of passengers and airlines.