SERVICOM commends NCAA on service delivery

The Service Compact (SERVICOM) Presidency Office has commended the Nigeria Civil Aviation Authority (NCAA) on effective Service Delivery, Timeliness, Information, Professionalism and Staff Attitude.

The SERVICOM Acting National Coordinator, Mrs. Helen Lawal, gave the commendation during the formal presentation of the 2025 NCAA Service Compliance Evaluation (SCE) Reports of its eight (8) selected regional and some station offices to the Director-General of Civil Aviation (DGCA), Captain Chris Najomo, in Abuja on Wednesday February 18, 2026.

Lawal expressed SERVICOM Presidency Office’s readiness, as a critical partner, to work in collaboration with the Authority in actualizing continuous improvement on the quality of services delivered to the citizens.

Receiving the reports rating NCAA’s service delivery as 4-star and commending all locations (8) visited, Captain Najomo thanked the SERVICOM for the fantastic job, assuring of NCAA’s continuous improvement in the quality of services delivered to stakeholders when recommendations contained in the reports are to be implemented.

Eight (8) locations evaluated for SERVICOM Compliance were NCAA Corporate Headquarters; Abuja Regional Office; Lagos Regional Office; Port Harcourt Regional Office; Kano Regional Office; Sam Mbakwe International Airport, Owerri; Ilorin Station Office; Maiduguri Station Office; and Kaduna Regional Office.

NCAA’s scores: Service Delivery (75%), Timeliness (70%), Information (72.5%), Professionalism (72.5%) and Staff Attitude (62.5%).